Privacy Policy
How we collect, use and protect your personal information when you book, stay or browse.
1. Who we are
This Privacy Policy applies to Happymotion Hospitality Limited (Company Number 829417, NZBN 9429046852317), registered office at 24 Frankton Road, Queenstown 9300, New Zealand. We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
2. Information we collect
- Reservation details: name, email, phone number, travel dates, room preferences and any special requests you share with us (for example dietary or accessibility needs).
- Contact form messages: your name, contact details and the content of your enquiry.
- Stay-related information: identification presented at check-in, payment details processed at the hotel, and records of services used during your stay (restaurant, spa, events).
- Website data: technical information such as browser type, device, pages visited and cookie preferences (see our Cookie Policy).
3. How we use your information
- To process and manage your reservations and respond to enquiries.
- To provide accommodation, dining, spa and event services during your stay.
- To meet legal, accounting and safety obligations under New Zealand law.
- To improve our website and guest experience.
- With your consent, to send occasional news or offers — you may opt out at any time.
4. What we do not do
We do not sell your personal information. We do not operate any online gaming or gambling service, and we do not create or hold gambling accounts. Happymotion is an offline, physical hotel; no wagering or real-money gaming data is collected because no such activity takes place.
5. Sharing of information
We share personal information only where necessary: with payment processors handling your transactions, with service providers supporting our reservation systems, and with authorities where required by law. All providers are required to protect your information and use it only for the agreed purpose.
6. Storage and security
Personal information is stored on secure systems with access limited to authorised staff. We retain reservation records for the period required by New Zealand tax and hospitality regulations, after which they are securely deleted or anonymised.
7. Your rights
Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you and to ask for it to be corrected. To make a request, contact us using the details below. If you believe we have breached your privacy, you may also complain to the Office of the Privacy Commissioner (New Zealand).
8. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on this page with its "last updated" date.
9. Contact
Privacy enquiries: Happymotion Hospitality Limited, 24 Frankton Road, Queenstown 9300, New Zealand · Phone: +64 3 441 0826 · Email: happymotion@gmail.com.