Terms & Conditions

Last updated: 1 August 2026

1. About these terms

These Terms & Conditions apply to all reservations, accommodation and services provided by Happymotion Hospitality Limited (Company Number 829417, NZBN 9429046852317), trading as Happymotion, with its registered office at 24 Frankton Road, Queenstown 9300, New Zealand ("Happymotion", "we", "us"). By making a reservation, staying at the hotel or using this website, you accept these terms.

2. Nature of our services

Happymotion is a physical boutique hotel in Queenstown, New Zealand. All our services — accommodation, dining, spa, events and our casino-inspired themed entertainment — are delivered in person at our premises. Our casino salon is themed social entertainment only: no real-money gambling, wagering or online gaming is offered, facilitated or permitted, and no gambling accounts exist or can be opened. All themed game activities are played without stakes, exclusively face-to-face at our brick-and-mortar venue.

3. Reservations

• Reservation requests made through this website are enquiries; a booking is confirmed only when we issue a written confirmation by email.
• Rates are quoted in New Zealand dollars (NZD) and include GST unless stated otherwise.
• A valid credit card or deposit may be required to guarantee your reservation.
• You must be 18 years or older to make a reservation.

4. Cancellation and changes

• Standard rate reservations may be cancelled free of charge up to 72 hours before 15:00 on the day of arrival.
• Cancellations made later than 72 hours before arrival, or no-shows, may incur a charge of the first night's stay.
• Event, private-hire and group bookings are subject to separate written terms provided at the time of booking.

5. Check-in, check-out and house rules

• Check-in is available from 15:00; check-out is until 11:00. Late check-out is subject to availability and may incur a fee.
• Photo identification is required at check-in.
• The casino-inspired lounge is reserved for guests and visitors aged 18 and over.
• Smoking is not permitted anywhere inside the hotel. Designated outdoor areas are provided.
• We reserve the right to refuse service or end a stay where a guest's behaviour endangers the safety, comfort or wellbeing of others.

6. Pricing and payment

Prices displayed on this website are indicative "from" rates and may vary by season, availability and length of stay. The confirmed rate is the rate stated in your booking confirmation. Payment is accepted by major credit cards and bank transfer. Incidental charges (restaurant, spa, room service) are settled at check-out.

7. Liability

To the extent permitted by New Zealand law, our liability for any loss arising from your stay is limited to the amount paid for the relevant services. We are not liable for loss or damage to personal property except where caused by our negligence. Guests are responsible for damage they cause to hotel property. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

8. Use of this website

• Content on this website is provided for general information and reservation purposes.
• You may not misuse this website, attempt to disrupt its operation or reproduce its content without written permission.
• We may update these terms from time to time; the version published on this page applies from its "last updated" date.

9. Governing law

These terms are governed by the laws of New Zealand. Any disputes are subject to the exclusive jurisdiction of the New Zealand courts.

10. Contact

Questions about these terms can be directed to: Happymotion Hospitality Limited, 24 Frankton Road, Queenstown 9300, New Zealand · Phone: +64 3 441 0826 · Email: happymotion@gmail.com.